After-sales service
Technical support
We have an experienced technical team that provides professional technical consultation and support to customers at any time. Whether it is the usage methods, precautions of the product, or the technical problems encountered in the production process, we try our best to provide customers with effective solutions.
Instructions for use
We provide detailed product usage instructions for different customer needs, helping customers correctly use masterbatches, functional masterbatches, filler masterbatches, and various processing aids to ensure that the products achieve good results during application.
Problem solving
When clients encounter production and application questions, our technicians will respond promptly, providing remote guidance or on-site support to help customers solve difficulties in actual operation and ensure smooth production.
Continuous communication
To better serve our customers, we maintain continuous communication with them, conduct regular return visits, and understand customer feedback during the use process so that we can adjust and improve our services in a timely manner.
Customer training
Help customers understand product characteristics and application skills, improve their production efficiency and product quality, and further promote a win-win situation between upstream and downstream.
After-sales service commitment
We are committed to providing customers with full support in terms of product quality and service. If customers encounter quality problems during the use of the product, we will resolve them through consultation in accordance with relevant regulations to ensure that customers' rights and interests are protected.
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If you have any questions about the product, please feel free to contact us!
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